The Mobile Manager: “Delegating For Results” Now Available on KINDLE

Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Being able to delegate successfully helps you tap into the potential of your staff. Learn how to put “Delegating For Results” in your “Mobile Manager’s Toolkit”so you have it accessible whenever you need to reference it to help you effectively delegate a task.

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To meet the demands of our Mobile users, “DELEGATING FOR RESULTS is now available for Kindle.  As an important component of KAW Consulting’s “Manager’s Toolkit”, this allows Managers and Supervisors to add this e-book to their “Mobile Manager’s Toolkit” and have it at their disposal whenever and wherever they need it via any device that has Kindle capability–Kindles, iPads, iPhones, other Smart Phones or tablets.  

This post shows you how to order via Amazon so you can start learning and putting these skills to work right away.

Note: Available to U.S. and Global users eligible to purchase from Amazon.

About “Delegating for Results”

Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Being able to delegate successfully helps you tap into the potential of your staff.  It helps you accomplish much more than you could working alone, and allows you to devote your time and efforts to your most critical tasks, or things you do best.  Put simply, being able to delegate successfully is one of the keys to a successful career in Supervision or Management.

To help Managers, Supervisors and other Leaders learn these critical skills, KAW Consulting  developed “DELEGATING FOR RESULTS”  an easy to understand e-book will help you learn the keys delegating successfully.  You’ll learn how to:

  • Identify what tasks to delegate
  • Identify the right people to delegate to
  • Identify the level of delegation that you’re comfortable with
  • Determine what the person doing the task needs to be able to deliver the results you expect.
  • Hold effective delegation meetings.
  • Conduct the needed follow-up to stay on top of the person’s progress.

Unlike most books that describe the delegation process in general terms, “DELEGATING FOR RESULTS” walks you through the process step by step, helping you think of the key ingredients to make your delegation successful, and avoid the common problems that crop up in unsuccessful ones.  It even includes forms to help you analyze your major tasks and identify which ones are excellent candidates to delegate, furnish the person you’re delegating to with the important information they need to understand about the task, and a checklist to make sure you’ve considered the vitals steps when planning your delegation.

Designed specifically for e-book users this version of “DELEGATING FOR RESULTS” is something you’ll want to keep on hand and refer to each time you need to delegate a task.

How to Order

To view information on and order  the Kindle version of “DELEGATING FOR RESULTS” either click the applicable link below, or visit your applicable Amazon website and input “Delegating for Results” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

 

Coaching Skills for Managers and Supervisors – Part 3: The 7 Key Skills Needed for Effective Coaching

One of the most important tasks for Managers and Supervisors is coaching their employees. Part 3 on how to learn the skills you need to be an effective coach.

Note: Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

 

My previous 2 posts on Coaching Skills for Managers and Supervisors,  Part 1 and Part 2,  covered the difference between successful and unsuccessful coaching efforts, and the basic process needed to coach employees effectively.  In this post I’ll discuss the key skills you need to develop to become an effective coach.

So What is Employee Coaching?

Employee coaching is the process of providing employees with the training they need on how to do their job, and feedback on their performance.  It involves:

  • Setting needed performance expectations.
  • Providing the necessary training.
  • Monitoring performance against expectation.
  • Providing feedback on results.
  • Providing support and encouragement.
  • Helping employees determine how to make needed adjustments so they do things right.
  • Celebrating success.

The  Importance of Coaching

Good employee coaching has some real benefits.  It:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Key Skills

Successful coaching involves using 7 key skills.  These are:

  • Communication Skills
    • Setting a tone for discussions that fosters open and honest communication.
    • Effective Listening
    • Asking effective questions that solicit needed information from the employee.
    • Clearly explaining your point of view in non-threatening terms.
  • Training
    • Determining employee’s needed level of training.
    • Demonstrating how to do important tasks/procedures.
    • Observing employee practice or use what they’ve learned and assessing whether they are doing it properly, and if not providing additional instruction on how to do it right.

  • Setting Performance Standards and Measures
    • Determining acceptable levels of performance for employee’s tasks and responsibilities.
    • Developing applicable performance measures.
  • Performance Analysis
    • Determining if employee is performing as needed, and if not, the extent of performance gaps.

    • Formulating potential solutions (additional training, behavior change, etc.)
  • Feedback
    • Providing employee with objective information on their performance.
    • Delivering feedback in a non-threatening way so employee can absorb the information and benefit from it rather than react defensively.

  • Joint Problem Solving and Action Planning
    • Engaging the employee in determining needed corrective actions on their part to fill performance gaps.

  • Follow-up
    • Following-up on agreed to action plans to ensure that employee is making needed corrections and following through on agreed upon commitments.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.

Coaching Skills for Managers and Supervisors – Part 2: The 4 Phases of Effective Coaching

One of the most important tasks for Managers and Supervisors is coaching their employees. Part 2 on how to learn the skills you need to be an effective coach.

Note: To See a Sample Kindle Version Click Here.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

As mentioned in Coaching Skills for Managers and Supervisors – Part 1, good employee coaching has some real benefits.  It:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

So What is Employee Coaching?

Employee coaching is the process of providing employees with the training they need on how to do their job, and feedback on their performance.  It involves:

  • Setting needed performance expectations.
  • Providing the necessary training.
  • Monitoring performance against expectation.
  • Providing feedback on results.
  • Providing support and encouragement.
  • Helping employees determine how to make needed adjustments so they do things right.
  • Celebrating success.

Basic Process

Employee coaching involves 4 key phases.  These are:

  • Phase 1: Establish Performance Expectations
    • Determine expected performance for major tasks and responsibilities.
    • Develop applicable performance measures.
  • Phase 2:  Provide the Needed Training
    • Determine needed knowledge and skills.
    • Assess current level of proficiency.
    • Design and conduct needed training.
    • Observe and assess use of learned skills; retrain as needed.
  • Phase 3: Analyze Performance
    • Identify performance gaps and type of gap.
    • Identify reasons for gaps.
    • Identify potential solutions.
  • Phase 4: Discuss Performance
    • Provide employee with feedback on their performance.
    • Determine employee’s awareness of performance or problems and the impact of it.
    • Engage in joint problem solving on potential needed corrections.
    • Develop a joint action plan.
    • Monitor implementation of action plan.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.

Coaching Skills for Managers and Supervisors Now Available On Kindle

How to order Kindle version of “COACHING SKILLS FOR MANAGERS AND SUPERVISORS”.

To meet the demands of our global users, “COACHING SKILLS FOR MANAGERS AND SUPERVISORS is now available for Kindle.  This post shows you how to order via Amazon so you can start learning and putting these skills to work right away.

ABOUT “COACHING SKILLS”
One of the most important tasks for Managers and Supervisors is coaching their employees. Good Coaching:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Yet as important as it is, for many Managers and Supervisors, it’s also one of the most dreaded.  Managers and Supervisors often worry that their employees will react negatively to a coaching discussion.  Without the proper ground work employees may feel caught off guard, and indeed react negatively to what they consider as unwarranted criticism.

Because effective coaching is so important, KAW Consulting developed “Coaching Skills for Managers and Supervisors”, an electronic handbook that helps you learn the skills you’ll need to become an effective coach.  Written in a clear, easy to use format you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.
  • Determine expected performance levels for your employees’ major tasks and responsibilities.
  • Provide your employees with the needed training.
  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

Designed specifically for e-book users, this version of “COACHING SKILLS FOR MANAGERS AND SUPERVISORS” is something you’ll want to keep on hand to refer to whenever you need to coach an employee.

HOW TO ORDER KINDLE VERSION
To view information on and purchase the Kindle Version of “Coaching Skills for Managers and Supervisors” either click the applicable link below, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

Amazon.com.au click here

 

“Delegating For Results” Now Available on KINDLE

How to Order Kindle version of “DELEGATING FOR RESULTS”

To meet the demands of our global users, “DELEGATING FOR RESULTS is now available for Kindle.

Because it’s on Kindle, you can store it either on your Kindle or Kindle app on your iPad, iPhone, Android, Windows Phone or other appropriate tablet and have it readily accessible whenever you need to refer to it.

This post shows you how to order via Amazon so you can start learning and putting these skills to work right away.

About “Delegating for Results”

Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Being able to delegate successfully helps you tap into the potential of your staff.  It helps you accomplish much more than you could working alone, and allows you to devote your time and efforts to your most critical tasks, or things you do best.  Put simply, being able to delegate successfully is one of the keys to a successful career in Supervision or Management.

To help Managers, Supervisors and other Leaders learn these critical skills, KAW Consulting  developed “DELEGATING FOR RESULTS”  an easy to understand e-handbook that will help you learn the 6 key skills needed to delegate successfully.  You’ll learn how to:

  • Identify what tasks to delegate
  • Identify the right people to delegate to
  • Identify the level of delegation that you’re comfortable with
  • Determine what the person doing the task needs to be able to deliver the results you expect.
  • Hold effective delegation meetings.
  • Conduct the needed follow-up to stay on top of the person’s progress.

Unlike most books that describe the delegation process in general terms, “DELEGATING FOR RESULTS” walks you through the process step by step, helping you think of the key ingredients to make your delegation successful, and avoid the common problems that crop up in unsuccessful ones.  It even includes forms to help you analyze your major tasks and identify which ones are excellent candidates to delegate, furnish the person you’re delegating to with the important information they need to understand about the task, and a checklist to make sure you’ve considered the vitals steps when planning your delegation.

Designed specifically for e-book users this version of “DELEGATING FOR RESULTS” is something you’ll want to keep on hand and refer to each time you need to delegate a task.

How to Order

To view information on and order  the Kindle version of “DELEGATING FOR RESULTS” either click the applicable link below, or visit your applicable Amazon website and input “Delegating for Results” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

Amazon.com.au click here

 

Keys to Effective Time Management for Managers and Supervisors – Part 1

One of the biggest challenges Supervisors and Managers face is managing their time. Because of the very nature of their job, Supervisors and Managers are often bombarded with competing demands on their time from staff, internal/external customers and management. Start learning how to manage your time effectively as a Manager, Supervisor, Project Manager or other key Professional.

Note: To view a sample Kindle Version Click Here. U.S. purchasers can buy directly.  To view instructions on how to purchase international versions click here.

U.S. Purchasers who want to buy a PDF version should click here.

One of the biggest challenges Supervisors and Managers face is managing their time.  Because of the very nature of their job, Supervisors and Managers are often bombarded with competing demands on their time from staff, internal/external customers and management.  Unmanaged, these demands can prove to be overwhelming. Yet, the ability to identify and focus their attention on the most important tasks is often the difference between a successful or unsuccessful Manager or Supervisor.  Consequently, as a Supervisor or Manager, the ability to successfully manage your time is one of the most important skill sets you need to develop.

So, What Is Effective Time Management?

Effective Time Management is the process of deciding what to do and when.

It consists of 3 main phases, each of which are critical to effectively managing your time.

These are:

  • Phase 1:

– Identifying what you want/need to accomplish based on the roles and expectations of your position, and your own personal goals.

– Identifying and prioritizing the major tasks and needed time commitments to accomplish these goals.

  • Phase 2:

– Analyzing how you’re currently spending your time versus the needs you identified above.

  • Phase 3:

–  Developing a schedule that better allows you to focus your daily efforts on accomplishing your goals.

Signs of Good Time Management

Supervisors and Managers that effectively manage their time usually share some common traits. They have:

  • A clear handle on what they want to accomplish and when.

  • A clear understanding of the needed steps and time requirements to accomplish the tasks needed to meet these goals.

  • A daily routine that permits them to spend the needed time on each area.

  • A time management plan that also reflects the needs of other key people that they interact with such as their boss, clients, staff and colleagues they need to collaborate with on projects and issues.

  • The ability to deal with common time wasters and barriers to getting things done.

Symptoms of Poor Time Management

On the other hand, find a Supervisor or Manager struggling to manage their time and you will often find common symptoms.  Among these are:

  • A Lack of a clear understanding of what they should be focusing their time on.

     

  • Underestimating how long things take, so schedules are unrealistic.

  • Failure to prioritize between activities.

  • Belief that time management tools and methods are too complex and cumbersome.

     

  • If using a time management strategy, using one that ignores the needs of key people they deal with.

  • Inability to successfully deal with time wasters and barriers to getting things done.

How Do I Get Started Learning How to To Manage My Time Effectively?

Because being able to manage your time is such an important skill, KAW Consulting developed “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS”, an electronic handbook that will help you learn these vital skills.

You’ll learn how to:

        • Analyze your job and identify what you should focus your time on to achieve what’s expected and your own personal goals.

        • Develop an ideal picture of how to allocate your time between your various activities.

        • Analyze how you are currently spending your time and identify the gaps from your ideal picture.

        • Develop weekly and daily schedules so you focus your time on the activities needed to achieve your goals.

        • Deal with time management challenges such as unexpected interruptions, non critical phone calls, high volumes of e-mail, and unproductive meetings.

Unlike most books on time management that are too complicated and hard to understand,  “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS” is exactly the opposite. It’s written in easy to understand language that walks you step by step through the process of managing your time more effectively. We’ve even included sample forms you can use to identify how you want to spend your time, track how you’re currently spending it versus how you’d like to, and develop the weekly and daily plans to get what you want done.

Available in both Kindle and PDF

To meet the demands of our global users, TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need it.

KINDLE Version

For information on the Kindle version either click here, or visit your applicable Amazon website and input “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS“ on your computer so you have it readily accessible. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can buy single copies for the low price of $15.95.

Sharing with additional users is also easy–just purchase additional licenses at $14.95 per user.

To view a sample and instructions on how to purchase online click here.

Note: Available to U.S. customers only at this time.

Successful vs. Failed Leadership: Use The “Leadership Framework” to Improve Results

Being able to lead effectively is one of the most important skills you need to develop to succeed in Supervision, Management, or Leadership in just about any organization.
Learn the key ingredients that allow Leadership efforts to succeed versus those that fail, and how to use a Leadership Framework to improve your results.

[tweetmeme source=”KAWConsulting” http://www.bit.ly/cudwQ0]

KAW Consulting · Wilmington, DE ·  302-479-7855 · kawconsulting@comcast.net

Being able to lead effectively is one of the most important skills you need to develop to succeed in Supervision, Management, or Leadership in just about any organization.  But, if you’ve ever had a leadership position, you know how difficult this can be.

Leadership that Succeeds versus Leadership that Fails

To lead effectively, it’s important to understand what make leadership efforts succeed and why they fail.  That way you can focus your attention on doing the things necessary to make them succeed, and keep from overlooking some of the common reasons for failure.

Leadership efforts that succeed usually contain 8 key elements.  These are:

  • Being proactive and willing to act.
  • Setting and communicating a clear vision and direction.
  • Establishing and maintaining credibility with the people you’re trying to lead.
  • Getting commitment.
  • Setting the example.
  • Empowering others to do what needs to be done.
  • Confronting and overcoming barriers and obstacles.
  • Managing accomplishment of day-to-day efforts.

On the other hand, leadership efforts that fail, usually don’t meet all of these criteria.  They are often lacking, and seriously so in one of the key areas.

TEST THIS FOR YOURSELF

To test this out, think of a couple of examples from your own experience.  First, look at an example of a successful effort.  Then go through each of the criteria above and jot down some of ways the person leading the effort met these criteria.

Next, think of an effort that failed.  Then go through the criteria and list what was missing, or areas that were not done well.  What was the impact of these missing or poorly done elements?

So, How Do I Make Sure I Take the Actions Needed to Lead Effectively?

To help leaders focus their activities on the actions needed to provide effective leadership, KAW Consulting developed the “LEADERSHIP FRAMEWORK”, an electronic tool in PDF format based on the 8 key elements mentioned above that you can  use on a day-to-day basis to enhance your ability to lead effectively.  Included is an easy to use Application Guide to help you determine how to focus your efforts in each of the Framework’s areas. 

You can use this tool in all kinds of situations that require the use of basic leadership skills — from situations that you may face as a Supervisor, Manager or Project Leader, to complex high-level leadership activities, such as providing Executive Leadership for an organization.   It’s suitable for use in all types of organizations whether they be companies, non-profits, governmental organizations, or volunteer groups.

A Tool You Can Use Over and Over

Like any great tool,  the “LEADERSHIP FRAMEWORK” is something you’ll want to use over and over again..  And unlike paper tools, that get lost easily,  it’s an electronic tool in PDF format,  that you can store on your computer, laptop or applicable tablet so you have it accessible each time you need to use it.  Just call it up and it’s ready to use.

Easy to Afford

We’ve made the “LEADERSHIP FRAMEWORK” extremely easy to afford.

You can buy  single copies for just $12.95.

To provide it to other Managers, Supervisors, Project Managers and other Leaders across your organization, you can purchase additional licenses online for $11.95 and send it to them by e-mail.

To view a sample of the Framework and instructions on how to purchase, click here.

Note: Available to U.S. purchasers only.