Coaching Skills for Managers and Supervisors – Part 1: Successful vs. Failed Coaching Efforts

One of the most important tasks for Managers and Supervisors is coaching their employees. Learn the skills you need to be an effective coach.

Note: Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

One of the most important tasks for Managers and Supervisors is coaching their employees.

Good Coaching:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Yet as important as it is, for many Managers and Supervisors, it’s also one of the most dreaded.  Managers and Supervisors often worry that their employees will react negatively to a coaching discussion.  Without the proper ground work employees may feel caught off guard, and indeed react negatively to what they consider as unwarranted criticism.

Despite these reservations, the ability to effectively coach employees and help them attain the desired level of performance and/or development is often the difference between a successful or unsuccessful Manager or Supervisor.  Consequently, as a Supervisor or Manager, the ability to successfully coach your employees is one of the most important skill sets you need to develop.

Successful Coaching Efforts

Successful coaching involves a number of key ingredients.  Some of the most important are:

  • The Manager/Supervisor has credibility in the employee’s eyes that the Manager/Supervisor knows what they’re talking about.

  • The employee trusts the coach’s opinion.

  • The Manager/Supervisor sets an environment conducive to effective communication.

  • The Manager/Supervisor makes sure that the employee receives the needed training on how to perform as expected.

  • Performance expectations and measurement criteria are clear.

  • Feedback on the employee’s performance is accurate.

  • The Manager/Supervisor provides feedback on things done well as well as areas needing improvement.

  • The Manager/Supervisor actively involves the employee’s ideas on how to make needed improvements.

Coaching Efforts That Fail

When coaching fails, it’s also often for some key reasons.  Some of the common ones are:

  • The employee doesn’t trust the Manager/Supervisor.

  • The Manager/Supervisor hasn’t established credibility in the employee’s eyes that they know what they are talking about.

  • The Manager/Supervisor sets a threatening atmosphere for the discussion.

  • The Manager/Supervisor hasn’t trained the employee how to perform as expected.

  • The employee doesn’t feel they’ve been told the applicable performance expectations and how they’re going to be measured.

  • The employee doesn’t feel the Manager/Supervisor’s feedback is accurate and objective.

  • The Supervisor/Manager can’t provide specific examples of what the employee needs to improve.

  • The Manager/Supervisor only concentrates on what the employee needs to improve and doesn’t praise things done well.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.

What Every Manager Needs to Know About Time Management

Time Management is one of the biggest challenges facing Managers and Supervisors. Learn the key skills you need as a Supervisor or Manager to manage your time effectively.

Note: “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS” is now available in both Kindle and PDF Versions. Both U.S. and International Users can buy Kindle Versions.  PDF versions are available for U.S. purchasers.

To view a sample Kindle Version Click Here. U.S. purchasers can buy directly.  To view instructions on how to purchase international versions click here.

U.S. Purchasers who want to buy a PDF version should click here.

One of the biggest challenges Supervisors and Managers face is managing their time.  Because of the very nature of their job, Supervisors and Managers are often bombarded with competing demands on their time from staff, internal/external customers and management.  Unmanaged, these demands can prove to be overwhelming. Yet, the ability to identify and focus their attention on the most important tasks is often the difference between a successful or unsuccessful Manager or Supervisor.  Consequently, as a Supervisor or Manager, the ability to successfully manage your time is one of the most important skill sets you need to develop.

Symptoms of Poor Time Management

Find a Supervisor or Manager struggling to manage their time and you will often find common symptoms.  Among these are:

  • A Lack of a clear understanding of what they should be focusing their time on.
  • Underestimating how long things take, so schedules are unrealistic.
  • Failure to prioritize between activities.
  • Belief that Time management tools and methods are too complex and cumbersome.
  • If using a time management strategy, using one that ignores the needs of key people they deal with.
  • Inability to successfully deal with time wasters and barriers to getting things done.

Signs of Good Time Management

On the other hand, Supervisors and Managers that effectively manage their time also usually share some common traits. They have:

  • A clear handle on what they want to accomplish and when.
  • A clear understanding of the needed steps and time requirements to accomplish the tasks needed to meet these goals.
  • A daily routine that permits them to spend the needed time on each area.
  • A time management plan that also reflects the needs of other key people that they interact with such as their boss, clients, staff and colleagues they need to collaborate with on projects and issues.
  • The ability to deal with common time wasters and barriers to getting things done.

Because be able to manage your time is such an important skill, KAW Consulting developed “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS”, an electronic handbook that will help you learn these vital skills.

You’ll learn how to:

  • Analyze your job and identify what you should focus your time on to achieve what’s expected and your own personal goals.
  • Develop an ideal picture of how to allocate your time between your various activities.
  • Analyze how you are currently spending your time and identify the gaps from your ideal picture.
  • Develop weekly and daily schedules so you focus your time on the activities needed to achieve your goals.
  • Deal with time management challenges such as unexpected interruptions, non critical phone calls, high volumes of e-mail, and unproductive meetings.

Unlike most books on time management that are too complicated and hard to understand,  “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS” is exactly the opposite. It’s written in easy to understand language that walks you step by step through the process of managing your time more effectively. We’ve even included sample forms you can use to identify how you want to spend your time, track how you’re currently spending it versus how you’d like to, and develop the weekly and daily plans to get what you want done.

Available in both Kindle and PDF

To meet the demands of our global users, TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need it.

KINDLE Version

Kindle versions allow you to store “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS” either on your Kindle or Kindle app (where available) on your iPad, iPhone, Android, Windows Phone or other appropriate tablet and have it readily accessible whenever you need to determine how best to manage your time.

For information on the Kindle version either click here, or visit your applicable Amazon website and input “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “TIME MANAGEMENT FOR MANAGERS AND SUPERVISORS” on your computer so you have it readily accessible. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can buy single copies for the low price of $15.95.

Sharing with additional users is also easy–just purchase additional licenses at $14.95 per user.

To view a sample and instructions on how to purchase online click here.

Note: PDF version available to U.S. customers only at this time.

How to Delegate Work so It Gets Done

Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Yet, many Managers and Supervisors resist delegating. Learn some of the principal reasons for this resistance, and how to provide your Supervisors and Managers with the tools they need to delegate effectively.

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Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Being able to delegate successfully helps you tap into the potential of your staff.  It helps you accomplish much more than you could working alone, and allows you to devote your time and efforts to your most critical tasks, or things you do best.  Put simply, being able to delegate successfully is one of the keys to a successful career in Supervision or Management.

Yet, many Managers and Supervisors resist delegating.  Common reasons include:

  • Fear of loss of control.
  • Don’t feel that their staff has the ability to do the work.
  • Tried to delegate before but it didn’t work
  • Staff resists the idea of taking on more work

The good news, however, is that there are solutions to these factors.  For example you can:

  • Delegate at a level you’re comfortable with.
  • Delegate a small portion of a task initially, and use that as a way of building your delegating skills.
  • Use specific strategies for overcoming staff reluctance.
  • Follow an effective 3 stage process to plan what to delegate, make the delegation and conduct the needed follow-up so you know where things stand.

Because be able to delegate successfully is such an important skill, KAW Consulting developed “DELEGATING FOR RESULTS”, an electronic handbook that will help you learn these vital skills. You’ll learn how to effectively:

  • Identify what tasks to delegate.
  • Identify the right people to delegate to.
  • Identify the level of delegation that you’re comfortable with.
  • Determine what the person doing the task needs, so they can deliver the results you expect.
  • Hold effective delegation meetings.
  • Conduct the needed follow-up to stay on top of the person’s progress.

Unlike most books that describe the delegation process in general terms, “DELEGATING FOR RESULTS” walks you through the process step by step, helping you think of the key ingredients to make your delegation successful, and avoid the common problems that crop up in unsuccessful ones.  We’ve even included forms to help you analyze your major tasks and identify which ones are excellent candidates to delegate, furnish the person you’re delegating to with the important information they need to understand about the task, and a checklist to make sure you’ve considered the vitals steps when planning your delegation.

Like any great handbook, “DELEGATING FOR RESULTS” is something you’ll want to use over and over again..  And unlike paper handbooks, that get lost easily, it’s an electronic book in PDF format, that you can store on your computer so you have it accessible each time you need to use it.  Just call it up and it’s ready to use. If you want hard copy, you can print what you need.  To save you time, we’ve even included hyperlinks in the Table of Contents so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages.

You can buy single copies for the low price of $15.95.

Sharing with additional users is also easy–just purchase additional licenses at $14.95 per user.

To view a sample and instructions on how to purchase online click here.

Note: Available to only U.S. customers at this time.