Coaching Skills for Managers and Supervisors – Part 2: The 4 Phases of Effective Coaching

One of the most important tasks for Managers and Supervisors is coaching their employees. Part 2 on how to learn the skills you need to be an effective coach.

Note: To See a Sample Kindle Version Click Here.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

As mentioned in Coaching Skills for Managers and Supervisors – Part 1, good employee coaching has some real benefits.  It:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

So What is Employee Coaching?

Employee coaching is the process of providing employees with the training they need on how to do their job, and feedback on their performance.  It involves:

  • Setting needed performance expectations.
  • Providing the necessary training.
  • Monitoring performance against expectation.
  • Providing feedback on results.
  • Providing support and encouragement.
  • Helping employees determine how to make needed adjustments so they do things right.
  • Celebrating success.

Basic Process

Employee coaching involves 4 key phases.  These are:

  • Phase 1: Establish Performance Expectations
    • Determine expected performance for major tasks and responsibilities.
    • Develop applicable performance measures.
  • Phase 2:  Provide the Needed Training
    • Determine needed knowledge and skills.
    • Assess current level of proficiency.
    • Design and conduct needed training.
    • Observe and assess use of learned skills; retrain as needed.
  • Phase 3: Analyze Performance
    • Identify performance gaps and type of gap.
    • Identify reasons for gaps.
    • Identify potential solutions.
  • Phase 4: Discuss Performance
    • Provide employee with feedback on their performance.
    • Determine employee’s awareness of performance or problems and the impact of it.
    • Engage in joint problem solving on potential needed corrections.
    • Develop a joint action plan.
    • Monitor implementation of action plan.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.

Coaching Skills for Managers and Supervisors Now Available On Kindle

How to order Kindle version of “COACHING SKILLS FOR MANAGERS AND SUPERVISORS”.

To meet the demands of our global users, “COACHING SKILLS FOR MANAGERS AND SUPERVISORS is now available for Kindle.  This post shows you how to order via Amazon so you can start learning and putting these skills to work right away.

ABOUT “COACHING SKILLS”
One of the most important tasks for Managers and Supervisors is coaching their employees. Good Coaching:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Yet as important as it is, for many Managers and Supervisors, it’s also one of the most dreaded.  Managers and Supervisors often worry that their employees will react negatively to a coaching discussion.  Without the proper ground work employees may feel caught off guard, and indeed react negatively to what they consider as unwarranted criticism.

Because effective coaching is so important, KAW Consulting developed “Coaching Skills for Managers and Supervisors”, an electronic handbook that helps you learn the skills you’ll need to become an effective coach.  Written in a clear, easy to use format you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.
  • Determine expected performance levels for your employees’ major tasks and responsibilities.
  • Provide your employees with the needed training.
  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

Designed specifically for e-book users, this version of “COACHING SKILLS FOR MANAGERS AND SUPERVISORS” is something you’ll want to keep on hand to refer to whenever you need to coach an employee.

HOW TO ORDER KINDLE VERSION
To view information on and purchase the Kindle Version of “Coaching Skills for Managers and Supervisors” either click the applicable link below, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

Amazon.com.au click here

 

How to Use “Meetings That Work” to Avoid This Meeting Disaster

Learn how KAW Consulting’s “Meetings That Work” can help John and his colleagues avoid a common meeting disaster-too many completely unproductive meetings that waste everyone’s time.

Sitting in the conference room, feeling extremely frustrated, John tried not to visually roll his eyes in front of his co-workers.  What kept going through his mind was, “I have so much work I need to get done, and here I am in yet another wasted meeting.  In fact, I’m not really sure why we’re even having a meeting or what we’re supposed to accomplish.  All we got was a meeting notice with just some vague indication that we need to discuss the assignment that we’re all supposed to work on.  There’s no agenda or purpose statement.  In fact from the way people are talking, I’m not sure that anyone really knows what we’re supposed to accomplish in the next hour or so.  I sure don’t.  And this is the fourth meeting I’ve had like this, this week! How in the world am I supposed to get my work done if all I do is sit in useless meetings?”

John is not alone in his frustration.  People spend a lot of time at work in meetings. And according to surveys, 70% of employees feel that the meetings they attend aren’t productive—in short a waste of time.  Time that is vitally needed to be spent on getting the job done.

But it doesn’t have to be this way.  With recognition amongst themselves that the meetings that he (John) and his colleagues are attending aren’t very productive, and some analysis and skill building on how to design and run effective meetings, the results could be vastly different.

WHAT THEY SHOULD DO

To start, they could take a look at why their meetings are so unproductive.  Often, it’s due to one or more of these common causes:

  • Meeting leader is unprepared and tries to “wing it”
  • There’s no formal agenda
  • Everyone disagrees on the meeting’s subject
  • The expected desired results are not defined
  • People critical to meeting’s success:
    • Don’t Show Up
    • Weren’t Invited
    • Come late or leave early
  • Participants don’t understand their roles
  • Unfocussed discussion
  • Results are not accurately recorded.
  • Other reasons they’ve experienced.

Then they could take a look at what makes meetings work well. These include factors such as:

  • Meeting is well designed:
    • Has a purpose statement with agreed upon meeting subject and desired results
    • Has an agenda that clearly specifies topics for discussion, timing, participant expectations, etc.
    • Provides participants with needed background information.
    • Determines needed pre-work by participants.
    • Uses effective group discussion processes such as brainstorming, problem solving, decision making, etc
    • Determines needed meeting logistics
  • Meeting starts and ends on time
  • Meeting Leader is prepared
  • The critical people are in attendance
  • Participants understand their roles and participate appropriately
  • The meeting’s discussion focuses on the topics at hand
  • Pertinent discussion and results are captured and used going forward as needed.


Next Steps

Once they’ve had the chance to analyze why they’re meetings aren’t working and deciding that they need to learn how to hold more effective ones (and stop wasting everyone’s time!) they can start learning the basic skills needed to design and hold effective meetings.  This is where KAW Consulting’s  electronic handbook, “Meetings That Work” can really help.  Written in a clear, easy to use format it covers:

  • What makes meetings succeed, and why many fail
  • The crucial roles that need to be filled in each meeting
  • The 8 Steps for designing Effective Meetings
  • Tips for Running an Effective Meeting
  • How to deal with potential problems you may encounter such as:
    • Stares and Silence
    • Negative Remarks
    • Separate Agendas
    • One person trying to dominate the discussion
  • How to use effective group discussion processes to:
    • Generate Ideas by Brainstorming
    • Solve Problems
    • Make Better Decisions
    • Plan Tasks
    • Set Goals

It’s designed to be used both by individuals and also groups, so John and his colleagues can all learn the skills they need to stop holding those ineffective meetings and actually get something done.

Available in both Kindle and PDF

To meet the demands of our global users, “Meetings That Work is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both.  International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to design a meeting.

For information on the Kindle version either click the applicable link below, or visit your applicable Amazon website and input “Meetings That Work” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

Amazon.au click here

PDF Version

For U.S. users, the PDF version allows you to store “Meetings That Work” on your computer.  It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages.  You can purchase single copies or share with additional users by purchasing additional licenses.  This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.  Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase online click here.

Keys to Delegating Work So It Gets Done – Part 3: Finding the Right Person to Do the Work

Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Being able to delegate successfully helps you tap into the potential of your staff. Learn how to find the right people to delegate to, and identify what they need to do the task successfully.

In my previous 2 posts: Keys to Delegation Part 1  and Part 2,  I discussed some of the first steps on how to delegate effectively.  These were:

  • The basic process for delegating successfully.
  • How to identify tasks that make good candidates to delegate.

In this post, I’ll discuss 2 other vital things to consider when planning your delegation– finding the right person to do the task, and making sure they have what they need to accomplish it.

Finding the Right Person 

To identify good candidates, consider the following questions:

  • What expertise is needed to do the task.
  • Who has it?
  • Who with that expertise is available?
  • Is that person willing to help?

Determining What They Need

Once you’ve identified a good candidate, you also need to consider what they need to do the task.  These can include things like:

  • Information
  • Equipment
  • Access to or cooperation from other people.
  • The necessary time.
  • The necessary authority

Example: The Monthly Budget Report

Assume for a minute that you have responsibility for generating the monthly budget report.  It’s a real headache and involves gathering information, putting it in a spreadsheet, analyzing variances and summarizing the information.

To date, you’ve done the whole thing yourself, including sending it out.  In Part 2 you realized that it was actually a very good candidate for delegating many of the tasks involved in it to several of your staff members.  By going through the questions above you determined that:

  • One of your staff members could gather some of the information if you taught him how.
  •  Another person who knew spreadsheets and reports could enter the information and generate the report.
  • Your Admin Assistant is very happy to handle the distribution for you.

This allows you to concentrate your efforts on the real part of the process that takes your expertise–summarizing the information and explaining the variances.

So, by doing some analysis it turns out that you can delegate some of the tasks for this responsibility that have taken up a good chunk of your time.  And since you’ve learned how to start delegating work that you’ve traditionally done yourself to your staff, you’ll probably be more prone to  start looking at your other responsibilities for tasks to delegate as well.

So, How Do You Learn How to Delegate?

To start learning how to delegate effectively,  see KAWConsulting’s  “Delegating for Results”electronic handbook that takes you step by step through the delegation process.

Available in both Kindle and PDF

To meet the demands of our global users, “Delegating For Results is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both.  International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to delegate a task.

KINDLE Version

For information on the Kindle version either click here, or visit your applicable Amazon website and input “Delegating For Results” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Delegating For Results” on your computer so you have it accessible each time you need to delegate a task.  It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages.  You can purchase single copies or share with additional users by purchasing additional licenses.  This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $15.95.

 Sharing with additional users is also easy–just purchase additional licenses at $14.95 per user.

To view a sample and instructions on how to purchase online click here

Note:  The PDF Version is available to U.S. purchasers only.

 

Keys to Delegating Work So It Gets Done – Part 2: How to Identify What to Delegate

Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Being able to delegate successfully helps you tap into the potential of your staff. Learn how to identify types of tasks that make excellent candidates to delegate.

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As mentioned in Keys to Delegating Work So It Gets Done – Part 1, one of the first skills you need to master to delegate work successfully is to learn how to identify tasks that make good candidates to delegate.

While many people who resist the idea of delegating  respond immediately that they have nothing that can be delegated, it often turns out not to be the case.  The problem is that often they haven’t done the analysis needed to identify tasks that might make good candidates.

Some of the common types of tasks that make excellent candidates to delegate include:

  • Routine and minor decisions
  • Information Gathering
  • Technical tasks
  • Operating tasks
  • Report generation
  • Tasks you dislike doing that somebody else could do as well as you
  • Tasks that can help your staff increase their capabilities and skills
  • Other categories that you can think of

To start analyzing your tasks in this manner, make a list of your major responsibilities and tasks you perform under each responsibility.  Then go through the list of candidate tasks above, and identify which ones you use to fulfill that responsibility and how. Once you’ve done that, ask yourself, “Do I have to do all of that myself, or is there something that someone else can help with?”  The things that someone else can help with become the candidates to delegate.

Example: The Monthly Budget Report

Assume for a minute that you have responsibility for generating the monthly budget report.  It’s a real headache and involves gathering information, putting it in a spreadsheet, analyzing variances and summarizing the information.  You do the whole thing yourself, including sending it out.

When you went through the type of analysis discussed above, you found that there were indeed things that someone else could do if you let them.  One of your staff members could gather some of the information if you taught him how.  Another person who knew spreadsheets and reports could enter the information and generate the report.  It turns out your Admin Assistant is very happy to handle the distribution for you.  You can concentrate your efforts on the real part of the process that takes your expertise–summarizing the information and explaining the variances.

So, by doing some analysis it turns out that you can delegate some of tasks for this responsibility that have taken up a good chunk of your time.  And once you succeed at delegating these tasks, you can start looking at your other responsibilities for tasks to delegate as well.

So How Do I Learn These Skills?

To start learning how to delegate effectively,  see KAWConsulting’s  “Delegating for Results”electronic handbook that takes you step by step through the delegation process.

Available in both Kindle and PDF

To meet the demands of our global users, “Delegating For Results is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both.  International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to delegate a task.

KINDLE Version

For information on the Kindle version either click here, or visit your applicable Amazon website and input “Delegating For Results” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Delegating For Results” on your computer so you have it accessible each time you need to delegate a task.  It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages.  You can purchase single copies or share with additional users by purchasing additional licenses.  This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $15.95.

 Sharing with additional users is also easy–just purchase additional licenses at $14.95 per user.

To view a sample and instructions on how to purchase online click here

Note:  The PDF Version is available to U.S. purchasers only.

What Every Manager Needs to Know About Project Management and How to Learn It

The key skills Supervisors and Managers need to develop to manage projects successfully and how to learn them.

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As part of their work, Supervisors and Managers are often asked to manage or participate on a project in addition to their regular duties.  The ability to successfully manage these projects is often a key component of being a successful supervisor or manager, and often a criterion for further advancement.  Yet, because they are non routine events, successfully managing projects require different skills than supervisors and managers use in their day-to-day work.  Consequently, if you’re a Supervisor or Manager, or hoping to become one, being able to understand and use basic project management skills is one of the most important skill sets you need to develop. These basic skills include the ability to:

  • Define the project’s scope, objectives, deliverables, critical success factors, resource needs, and collaboration requirements. 
  • Break the work down into its major work blocks and tasks.
  • Develop an easy to use project schedule.
  • Monitor the project’s status and what to do if it’s off course.

Because being able to manage projects successfully is such an important skill, KAW Consulting developed “PROJECT MANAGEMENT FOR MANAGERS AND SUPERVISORS”, an electronic handbook that will help you learn these vital skills. 

Unlike most books on project management that are complicated and hard to understand,  “PROJECT MANAGEMENT FOR MANAGERS AND SUPERVISORS ” is exactly the opposite. It’s written in easy to understand language that walks you through the process of managing a project step by step, helping you think of the key ingredients to make your project successful, and avoid the common problems that crop up in unsuccessful ones.  We’ve even included sample forms you can easily adapt to fit your own project when defining the project’s key ingredients and developing the schedule and budget.

Like any great handbook, “PROJECT MANAGEMENT FOR MANAGERS AND SUPERVISORS” is something you’ll want to use over and over again.  And unlike paper handbooks, that get lost easily, it’s an electronic book in PDF format, that you can store on your computer so you have it accessible each time you need to use it.  Just call it up and it’s ready to use. If you want hard copy, you can print what you need.  To save you time, we’ve even included hyperlinks in the Table of Contents so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages.

 You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase online click here.

Note:  Available to U.S. customers only.

Off-The-Shelf, Turnkey Courseware on How to Delegate

Help Supervisors and Managers learn the skills they need to delegate effectively.

Being able to delegate effectively is one of the most critical skills that Supervisors and Managers need to develop.  It helps someone accomplish much more than they could working alone, and allows them to devote their time and efforts to their most critical tasks, or things they do best.  Put simply, being able to delegate effectively is one of the keys to a successful career in Supervision, Management or other key leadership role.

To help Trainers provide their Supervisors and Managers with the training they need to learn these vital skills, KAW Consulting developed, “DELEGATING FOR RESULTS”a 1 Day, pre-written, turnkey, off the shelf course aimed at helping Supervisors and Managers become effective delegators.
Topics include:
  • Why Delegate?
  • Key ingredients for a successful delegation.
  • The delegation process
  • How to identify what tasks to delegate.
  • How to identify what the person you’re delegating to needs to do the task.
  • How to delegate at a level that makes you comfortable.
  • How to keep track of what you’ve delegated.
  • Avoiding common traps and pitfalls.
  • How to get started.
  • Personal action plan.

What’s Included?

“DELEGATING FOR RESULTS” provides you with everything you need to conduct an effective 1 day workshop.  You get:

  • A Power Point Presentation with annotated speaker notes covering each topic.
  • Interactive Exercises that get participants actively thinking about and discussing what they’re learning.
  • A comprehensive Leader’s Guide in PDF format.

Who Should Buy This Course?

Because it’s pre-written and off-the-shelf, “DELEGATING FOR RESULTS” is perfect for Trainers and other professionals who need to conduct training for supervisors and managers on how to delegate, but don’t want to spend the large amount of time needed to research, design and develop a program from scratch.  This includes:

  • Internal Trainers
  • Training Managers
  • HR Managers
  • Training Firms
  • Consultants
  • Anyone who needs to teach Supervisors or Managers how to delegate.

We’ve made “DELEGATING FOR RESULTS” extremely easy to afford.  Base prices start as low as $350.  For more information and to view a sample, click here.

Note: “DELEGATING FOR RESULTS” is only available for purchase by U.S. buyers.