How to Evaluate How Well You Use the 7 Timeless Vital Skills Every Manager Needs to Master

Due to their organizations needing to adapt to a rapidly changing business environment, today’s Managers and Supervisors face what at times can seem to be a host of overwhelming challenges, such as managing larger staffs and facing increased demands on their time from both above and below. To survive and thrive in this type of climate, it’s vital that Managers and Supervisors master 7 vital day-to-day skills that have proven timeless in their importance. These are:

  • Designing and Running Better Meetings
  • Holding Effective Team Discussions
  • Delegating Work Successfully
  • Managing Projects
  • Time Management
  • Coaching Employees
  • Leading Effectively

How to Evaluate How Well You Use Them

One of the best ways to evaluate how well you use each of these 7 skill areas is to test them against your own experience.

To start, look at your typical day.  How often do you need to use these skills?  Do you encounter situations that call on them over and over, probably each day?  Next, look at either today or the last few days.  What went right, what went wrong?  Which of the items you noted related to one or more of the 7 skills?  Many of you will probably be able to easily identify how use of these skills, of non-use of them, probably made a big difference.

If any of the 7 skills did make a big difference, look at the descriptions of the areas you need to master in each skill area described below.  Which of these areas are you doing well, and which do you need to develop or enhance?   This gives you a basis for developing your own development plan.  For those areas that you need to improve locate the “Manager’s Toolkit” e-handbook from KAW Consulting (see below) that walks you step-by-step on how to learn and apply the skills in the area you want to enhance.

Following is a list of the major skills needed to be successful in each area.

Designing and Running Better Meetings

Meetings are a vital part of a Managers or Supervisors day.  Yet, many seem to fail.  In fact, a major survey revealed that 70% of employees feel the meetings they attend are a waste of time.  Consequently it’s important that as a Manager or Supervisor understand:

  • What makes meetings succeed, and why many fail
  • The crucial roles that need to be filled in each meeting
  • How to use 8 basic steps to design an Effective Meetings
  • How to use some basic tips for Running an Effective Meeting
  • How to deal with common problems that can derail a meeting such as:

–    Stares and Silence

–    Negative Remarks

–    Separate Agendas

–    One person trying to dominate the discussion

Holding Effective Team Discussions

Look at the types of discussions that Managers and Supervisors hold with their teams and you’ll find they often fall into 5 areas.  Consequently, Managers and Supervisors need to be able to effectively hold discussions with their teams to:

  • Brainstorm ideas
  • Solve Problems
  • Make Decisions
  • Plan Tasks
  • Set Goals

Delegating Work Successfully

Not only do Managers and Supervisors have to manage larger staffs, they’re also expected to make sure that their staffs are more and more productive.  This means of course that the Managers and Supervisors are skilled at the art of delegating work.  Skills in this area include:

  • Identifying what tasks to delegate
  • Identifying the right people to delegate to
  • Identifying the level of delegation that the Manager is comfortable with
  • Determining what the person doing the task needs, so they can deliver the results the Manager/Supervisor expects.
  • Conducting the needed follow-up to stay on top of the person’s progress.

Managing Projects

More and more Managers and Supervisors are asked to take a lead role in managing special projects.  This can mean having to develop and use a whole new skill set which includes:

  • Defining the project’s scope, objectives, deliverables, critical success factors, resource needs, and collaboration requirements.

  • Breaking the work down into its major work blocks and tasks.

  • Developing an easy to use project schedule

  • Monitoring the project’s status and what to do if it’s off course.

Coaching Employees

One of the implications of managing larger staffs is that individual staff members are going to need to be increasingly self managed.  Consequently, it’s vital that Managers and Supervisors know how to provide each staff member with effective coaching to help them be as productive as possible.  To coach effectively, a Manager/Supervisor needs to be able to:

  • Establish the groundwork to have an effective coaching relationship with their employees.
  • Determine expected performance levels for their employees’ major tasks and responsibilities.
  • Analyze their employees’ current level of performance against expected levels, and identity areas needed improvement.
  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

Time Management

Of course to be able to apply any of these skills and meet the heavy demands being placed on them, Managers and Supervisors need to become good managers of their time.  To do so, they need to become adept at:

  • Analyzing their job and identifying what to focus on to achieve both what’s expected and their own personal goals.

  • Developing an ideal picture of how to allocate their time between their various activities.

  • Analyzing how they’re currently spending their time and identifying the gaps from their ideal picture.

  • Developing weekly and daily schedules so they focus their time on the activities needed to achieve their goals.

  • Dealing with time management challenges such as unexpected interruptions, non critical phone calls, high volumes of e-mail, and unproductive meetings.

Effective Leadership

Ultimately, in the eyes of your followers and those who evaluate you as a Manager or Supervisor, it comes down to their perception of you as a Leader.  Consequently it’s vital that you understand what make leadership efforts succeed and why they fail.  That way you can focus your attention on doing the things necessary to make them succeed, and keep from overlooking some of the common reasons for failure.

Leadership efforts that succeed usually contain 8 key elements.  These are:

  • Being proactive and willing to act.
  • Setting and communicating a clear vision and direction.
  • Establishing and maintaining credibility with the people you’re trying to lead.
  • Getting commitment.
  • Setting the example.
  • Empowering others to do what needs to be done.
  • Confronting and overcoming barriers and obstacles.
  • Managing accomplishment of day-to-day efforts.

On the other hand, leadership efforts that fail, usually don’t meet all of these criteria.  They are often lacking, and seriously so in one of the key areas.

How to Learn These Vital Skills

To help you learn and use these vital skills, KAW Consulting developed the “Manager’s Toolkit”,  a set of electronic handbooks  that guide Managers and Supervisors step by step through each of the processes used in the 7 basic skill areas.

Unlike most books on the 7 key skill areas, that are too complicated and hard to understand, the “Manager’s Toolkit” handbooks are exactly the opposite. They’re written in easy to understand language that walks the Manager or Supervisor step by step through the processes needed to apply each of the 7 key skills.   Many even include sample forms and checklists.

Like any great handbook, the handbooks in the “Manager’s Toolkit” are something meant to be used over and over again. And because they’re electronic,  Managers and Supervisors can always have them readily accessible.  Just call up a handbook and it’s ready to use.

Now Available in Both Kindle and PDF formats.

To meet the demands of our both our U.S. and global users, the following titles in the “Manager’s Toolkit” are on now Kindle:

  • “Meetings That Work”
  • Team Discussion Frameworks”
  • “Delegating for Results”
  • “Coaching Skills for Managers and Supervisors”
  • “Project Management for Managers and Supervisors”
  • “Time Management for Managers and Supervisors”, and
  • “The Leadership Framework”.

Both U.S. and International users can purchase them from Amazon.

Because they are on Kindle, you can use Amazon’s Kindle App to store each either on your iPad, iPhone, Android, Windows Phone or other appropriate mobile device and have it readily accessible whenever you them.

For information on these Kindle versions either click the applicable link below, or visit your applicable Amazon website and input the appropriate title  in the search criteria.

For “Meetings That Work” click here

For “Team Discussion Frameworks” click here

For “Delegating For Results”  click here

For “Coaching Skills for Managers and Supervisors” click here

For “Project Management for Managers and Supervisors”click here.

For “Time Management for Managers and Supervisors”click here.

For “The Leadership Framework” click here

PDF Versions

U.S. users, can enjoy the added benefits of the PDF versions.   You can store these handbooks on your computer so you have them accessible each time you need one. They include hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

 We’ve also made these handbooks very easy to afford and purchase. The most expensive single copy is $21.95.   You can purchase directly online and start using right away.

Sharing with additional users across your organization is also easy–just purchase additional licenses (also available online) and send the handbooks out by e-mail.

To view samples of each handbook, and to learn how to purchase copies, click here.

Note: PDF versions available to U.S. purchasers only at this time.  International users can purchase available Kindle Versions.

 

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The Mobile Manager: Coaching Skills for Managers and Supervisors Now Available On Kindle

Add “COACHING SKILLS FOR MANAGERS AND SUPERVISORS TO YOUR MOBILE MANAGER’S TOOLKIT. How to order Kindle version of “COACHING SKILLS FOR MANAGERS AND SUPERVISORS”.

To meet the demands of our Mobile users, “COACHING SKILLS FOR MANAGERS AND SUPERVISORS is now available for Kindle.

Because it’s on Kindle, you can store it either on your Kindle or Kindle app on your iPad, iPhone, Android, Windows Phone or other appropriate tablet and have it readily accessible whenever you need to coach an employee.

This post shows you how to order via Amazon so you can start learning and putting these skills to work right away.

Note: Available to both U.S. and Global users eligible to purchase from Amazon.

Click Here to View U.S. Sample Now. See Links Below to Order Global Versions.

ABOUT “COACHING SKILLS”
One of the most important tasks for Managers and Supervisors is coaching their employees. Good Coaching:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Yet as important as it is, for many Managers and Supervisors, it’s also one of the most dreaded.  Managers and Supervisors often worry that their employees will react negatively to a coaching discussion.  Without the proper ground work employees may feel caught off guard, and indeed react negatively to what they consider as unwarranted criticism.

Because effective coaching is so important, KAW Consulting developed “Coaching Skills for Managers and Supervisors”, an electronic handbook that helps you learn the skills you’ll need to become an effective coach.  Written in a clear, easy to use format you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.
  • Determine expected performance levels for your employees’ major tasks and responsibilities.
  • Provide your employees with the needed training.
  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

Designed specifically for e-book users, this version of “COACHING SKILLS FOR MANAGERS AND SUPERVISORS” is something you’ll want to keep on hand to refer to whenever you need to coach an employee.

HOW TO ORDER KINDLE VERSION
To view information on and purchase the Kindle Version of “Coaching Skills for Managers and Supervisors” either click the applicable link below, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

Amazon.au click here

 

Coaching Skills for Managers and Supervisors – Part 3: The 7 Key Skills Needed for Effective Coaching

One of the most important tasks for Managers and Supervisors is coaching their employees. Part 3 on how to learn the skills you need to be an effective coach.

Note: Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

 

My previous 2 posts on Coaching Skills for Managers and Supervisors,  Part 1 and Part 2,  covered the difference between successful and unsuccessful coaching efforts, and the basic process needed to coach employees effectively.  In this post I’ll discuss the key skills you need to develop to become an effective coach.

So What is Employee Coaching?

Employee coaching is the process of providing employees with the training they need on how to do their job, and feedback on their performance.  It involves:

  • Setting needed performance expectations.
  • Providing the necessary training.
  • Monitoring performance against expectation.
  • Providing feedback on results.
  • Providing support and encouragement.
  • Helping employees determine how to make needed adjustments so they do things right.
  • Celebrating success.

The  Importance of Coaching

Good employee coaching has some real benefits.  It:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Key Skills

Successful coaching involves using 7 key skills.  These are:

  • Communication Skills
    • Setting a tone for discussions that fosters open and honest communication.
    • Effective Listening
    • Asking effective questions that solicit needed information from the employee.
    • Clearly explaining your point of view in non-threatening terms.
  • Training
    • Determining employee’s needed level of training.
    • Demonstrating how to do important tasks/procedures.
    • Observing employee practice or use what they’ve learned and assessing whether they are doing it properly, and if not providing additional instruction on how to do it right.

  • Setting Performance Standards and Measures
    • Determining acceptable levels of performance for employee’s tasks and responsibilities.
    • Developing applicable performance measures.
  • Performance Analysis
    • Determining if employee is performing as needed, and if not, the extent of performance gaps.

    • Formulating potential solutions (additional training, behavior change, etc.)
  • Feedback
    • Providing employee with objective information on their performance.
    • Delivering feedback in a non-threatening way so employee can absorb the information and benefit from it rather than react defensively.

  • Joint Problem Solving and Action Planning
    • Engaging the employee in determining needed corrective actions on their part to fill performance gaps.

  • Follow-up
    • Following-up on agreed to action plans to ensure that employee is making needed corrections and following through on agreed upon commitments.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.

Coaching Skills for Managers and Supervisors – Part 2: The 4 Phases of Effective Coaching

One of the most important tasks for Managers and Supervisors is coaching their employees. Part 2 on how to learn the skills you need to be an effective coach.

Note: To See a Sample Kindle Version Click Here.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

As mentioned in Coaching Skills for Managers and Supervisors – Part 1, good employee coaching has some real benefits.  It:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

So What is Employee Coaching?

Employee coaching is the process of providing employees with the training they need on how to do their job, and feedback on their performance.  It involves:

  • Setting needed performance expectations.
  • Providing the necessary training.
  • Monitoring performance against expectation.
  • Providing feedback on results.
  • Providing support and encouragement.
  • Helping employees determine how to make needed adjustments so they do things right.
  • Celebrating success.

Basic Process

Employee coaching involves 4 key phases.  These are:

  • Phase 1: Establish Performance Expectations
    • Determine expected performance for major tasks and responsibilities.
    • Develop applicable performance measures.
  • Phase 2:  Provide the Needed Training
    • Determine needed knowledge and skills.
    • Assess current level of proficiency.
    • Design and conduct needed training.
    • Observe and assess use of learned skills; retrain as needed.
  • Phase 3: Analyze Performance
    • Identify performance gaps and type of gap.
    • Identify reasons for gaps.
    • Identify potential solutions.
  • Phase 4: Discuss Performance
    • Provide employee with feedback on their performance.
    • Determine employee’s awareness of performance or problems and the impact of it.
    • Engage in joint problem solving on potential needed corrections.
    • Develop a joint action plan.
    • Monitor implementation of action plan.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.

Coaching Skills for Managers and Supervisors Now Available On Kindle

How to order Kindle version of “COACHING SKILLS FOR MANAGERS AND SUPERVISORS”.

To meet the demands of our global users, “COACHING SKILLS FOR MANAGERS AND SUPERVISORS is now available for Kindle.  This post shows you how to order via Amazon so you can start learning and putting these skills to work right away.

ABOUT “COACHING SKILLS”
One of the most important tasks for Managers and Supervisors is coaching their employees. Good Coaching:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Yet as important as it is, for many Managers and Supervisors, it’s also one of the most dreaded.  Managers and Supervisors often worry that their employees will react negatively to a coaching discussion.  Without the proper ground work employees may feel caught off guard, and indeed react negatively to what they consider as unwarranted criticism.

Because effective coaching is so important, KAW Consulting developed “Coaching Skills for Managers and Supervisors”, an electronic handbook that helps you learn the skills you’ll need to become an effective coach.  Written in a clear, easy to use format you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.
  • Determine expected performance levels for your employees’ major tasks and responsibilities.
  • Provide your employees with the needed training.
  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

Designed specifically for e-book users, this version of “COACHING SKILLS FOR MANAGERS AND SUPERVISORS” is something you’ll want to keep on hand to refer to whenever you need to coach an employee.

HOW TO ORDER KINDLE VERSION
To view information on and purchase the Kindle Version of “Coaching Skills for Managers and Supervisors” either click the applicable link below, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

Amazon.com.au click here

 

7 Timeless Vital Skills Every Manager Needs to Master

Note: “The 7 Timeless Vital Skills Every Manager or Supervisor Needs to Master” is now available as an e-book on Kindle.  Use it to self-evaluate which skills you need to develop or enhance, and available resources to help you do so.  Click here to see a free preview.  Amazon.com users can purchase directly.  International users should visit your applicable Amazon website.

Due to their organizations needing to adapt to a rapidly changing business environment, today’s Managers and Supervisors face what at times can seem to be a host of overwhelming challenges, such as managing larger staffs and facing increased demands on their time from both above and below. To survive and thrive in this type of climate, it’s vital that Managers and Supervisors master 7 vital day-to-day skills that have proven timeless in their importance. These are:

  • Designing and Running Better Meetings
  • Holding Effective Team Discussions
  • Delegating Work Successfully
  • Managing Projects
  • Time Management
  • Coaching Employees
  • Leading Effectively

Following is a list of the major skills needed to be successful in each area.

Designing and Running Better Meetings

Meetings are a vital part of a Managers or Supervisors day.  Yet, many seem to fail.  In fact, a major survey revealed that 70% of employees feel the meetings they attend are a waste of time.  Consequently it’s important that as a Manager or Supervisor understand:

  • What makes meetings succeed, and why many fail
  • The crucial roles that need to be filled in each meeting
  • How to use 8 basic steps to design an Effective Meetings
  • How to use some basic tips for Running an Effective Meeting
  • How to deal with common problems that can derail a meeting such as:

–    Stares and Silence

–    Negative Remarks

–    Separate Agendas

–    One person trying to dominate the discussion

Holding Effective Team Discussions

Look at the types of discussions that Managers and Supervisors hold with their teams and you’ll find they often fall into 5 areas.  Consequently, Managers and Supervisors need to be able to effectively hold discussions with their teams to:

  • Brainstorm ideas
  • Solve Problems
  • Make Decisions
  • Plan Tasks
  • Set Goals

Delegating Work Successfully

Not only do Managers and Supervisors have to manage larger staffs, they’re also expected to make sure that their staffs are more and more productive.  This means of course that the Managers and Supervisors are skilled at the art of delegating work.  Skills in this area include:

  • Identifying what tasks to delegate
  • Identifying the right people to delegate to
    • Identifying the level of delegation that the Manager is comfortable with

 

  • Determining what the person doing the task needs, so they can deliver the results the Manager/Supervisor expects.
  • Conducting the needed follow-up to stay on top of the person’s progress.

Managing Projects

More and more Managers and Supervisors are asked to take a lead role in managing special projects.  This can mean having to develop and use a whole new skill set which includes:

  • Defining the project’s scope, objectives, deliverables, critical success factors, resource needs, and collaboration requirements.

  • Breaking the work down into its major work blocks and tasks.

  • Developing an easy to use project schedule

  • Monitoring the project’s status and what to do if it’s off course.

Coaching Employees

One of the implications of managing larger staffs is that individual staff members are going to need to be increasingly self managed.  Consequently, it’s vital that Managers and Supervisors know how to provide each staff member with effective coaching to help them be as productive as possible.  To coach effectively, a Manager/Supervisor needs to be able to:

  • Establish the groundwork to have an effective coaching relationship with their employees.
  • Determine expected performance levels for their employees’ major tasks and responsibilities.
  • Analyze their employees’ current level of performance against expected levels, and identity areas needed improvement.
  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

Time Management

Of course to be able to apply any of these skills and meet the heavy demands being placed on them, Managers and Supervisors need to become good managers of their time.  To do so, they need to become adept at:

  • Analyzing their job and identifying what to focus on to achieve both what’s expected and their own personal goals.

  • Developing an ideal picture of how to allocate their time between their various activities.

  • Analyzing how they’re currently spending their time and identifying the gaps from their ideal picture.

  • Developing weekly and daily schedules so they focus their time on the activities needed to achieve their goals.

  • Dealing with time management challenges such as unexpected interruptions, non critical phone calls, high volumes of e-mail, and unproductive meetings.

Effective Leadership

Ultimately, in the eyes of your followers and those who evaluate you as a Manager or Supervisor, it comes down to their perception of you as a Leader.  Consequently it’s vital that you understand what what make leadership efforts succeed and why they fail.  That way you can focus your attention on doing the things necessary to make them succeed, and keep from overlooking some of the common reasons for failure.

Leadership efforts that succeed usually contain 8 key elements.  These are:

  • Being proactive and willing to act.
  • Setting and communicating a clear vision and direction.
  • Establishing and maintaining credibility with the people you’re trying to lead.
  • Getting commitment.
  • Setting the example.
  • Empowering others to do what needs to be done.
  • Confronting and overcoming barriers and obstacles.
  • Managing accomplishment of day-to-day efforts.

On the other hand, leadership efforts that fail, usually don’t meet all of these criteria.  They are often lacking, and seriously so in one of the key areas.

How to Learn These Vital Skills

While desperately needed, too often attempts to provide Managers and Supervisors with training and/or resources in these important areas fail.  Some of the common reasons are:

  • Available training is too expensive, so none is offered.

  • Available books and resources on the subjects provide too much information, and no real “how to” application tools.

  • Materials are too hard to get to when you need them.

To correct this, KAW Consulting developed the “Manager’s Toolkit“,  a set of electronic handbooks  that guide Managers and Supervisors step by step through each of the processes used in the 7 basic skill areas.

Unlike most books on the 7 key skill areas, that are too complicated and hard to understand, the “Manager’s Toolkit” handbooks are exactly the opposite. They’re written in easy to understand language that walks the Manager or Supervisor step by step through the processes needed to apply each of the 7 key skills.   Many even include sample forms and checklists.

Like any great handbook, the handbooks in the “Manager’s Toolkit” are something meant to be used over and over again. And because they’re electronic,  Managers and Supervisors can always have them readily accessible.  Just call up a handbook and it’s ready to use.

Now Available in Both Kindle and PDF formats.

To meet the demands of our both our U.S. and global users, the following titles in the “Manager’s Toolkit“ are on now Kindle:

  • Meetings That Work 
  • Team Discussion Frameworks
  •  Delegating for Results
  • Coaching Skills for Managers and Supervisors
  • “Project Management for Managers and Supervisors”
  • Time Management for Managers and Supervisors”, and
  • “The Leadership Framework”.

Both U.S. and International users can purchase them from Amazon.

Because they are on Kindle, you can use Amazon’s Kindle App to store each either on your iPad, iPhone, Android, Windows Phone or other appropriate mobile device and have it readily accessible whenever you them.

For information on these Kindle versions either click the applicable link below, or visit your applicable Amazon website and input the appropriate title  in the search criteria.

For “Meetings That Work” click here

For “Team Discussion Frameworks” click here

For “Delegating For Results” click here

For “Coaching Skills for Managers and Supervisors” click here

For “Project Management for Managers and Supervisors”click here.

For “Time Management for Managers and Supervisors”click here.

For “The Leadership Framework” click here

PDF Versions

U.S. users, can enjoy the added benefits of the the PDF versions.   You can store these handbooks on your computer so you have them accessible each time you need one. They include hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

 We’ve also made these handbooks very easy to afford and purchase. The most expensive single copy is $21.95.   You can purchase directly online and start using right away.

Sharing with additional users across your organization is also easy–just purchase additional licenses (also available online) and send the handbooks out by e-mail.

To view samples of each handbook, and to learn how to purchase copies, click here.

Note: PDF versions available to U.S. purchasers only at this time.  International users can purchase available Kindle Versions.

 

Coaching Skills for Managers and Supervisors – Part 1: Successful vs. Failed Coaching Efforts

One of the most important tasks for Managers and Supervisors is coaching their employees. Learn the skills you need to be an effective coach.

Note: Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

One of the most important tasks for Managers and Supervisors is coaching their employees.

Good Coaching:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Yet as important as it is, for many Managers and Supervisors, it’s also one of the most dreaded.  Managers and Supervisors often worry that their employees will react negatively to a coaching discussion.  Without the proper ground work employees may feel caught off guard, and indeed react negatively to what they consider as unwarranted criticism.

Despite these reservations, the ability to effectively coach employees and help them attain the desired level of performance and/or development is often the difference between a successful or unsuccessful Manager or Supervisor.  Consequently, as a Supervisor or Manager, the ability to successfully coach your employees is one of the most important skill sets you need to develop.

Successful Coaching Efforts

Successful coaching involves a number of key ingredients.  Some of the most important are:

  • The Manager/Supervisor has credibility in the employee’s eyes that the Manager/Supervisor knows what they’re talking about.

  • The employee trusts the coach’s opinion.

  • The Manager/Supervisor sets an environment conducive to effective communication.

  • The Manager/Supervisor makes sure that the employee receives the needed training on how to perform as expected.

  • Performance expectations and measurement criteria are clear.

  • Feedback on the employee’s performance is accurate.

  • The Manager/Supervisor provides feedback on things done well as well as areas needing improvement.

  • The Manager/Supervisor actively involves the employee’s ideas on how to make needed improvements.

Coaching Efforts That Fail

When coaching fails, it’s also often for some key reasons.  Some of the common ones are:

  • The employee doesn’t trust the Manager/Supervisor.

  • The Manager/Supervisor hasn’t established credibility in the employee’s eyes that they know what they are talking about.

  • The Manager/Supervisor sets a threatening atmosphere for the discussion.

  • The Manager/Supervisor hasn’t trained the employee how to perform as expected.

  • The employee doesn’t feel they’ve been told the applicable performance expectations and how they’re going to be measured.

  • The employee doesn’t feel the Manager/Supervisor’s feedback is accurate and objective.

  • The Supervisor/Manager can’t provide specific examples of what the employee needs to improve.

  • The Manager/Supervisor only concentrates on what the employee needs to improve and doesn’t praise things done well.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.