Coaching Skills for Managers and Supervisors – Part 3: The 7 Key Skills Needed for Effective Coaching

One of the most important tasks for Managers and Supervisors is coaching their employees. Part 3 on how to learn the skills you need to be an effective coach.

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Note: Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

 

My previous 2 posts on Coaching Skills for Managers and Supervisors,  Part 1 and Part 2,  covered the difference between successful and unsuccessful coaching efforts, and the basic process needed to coach employees effectively.  In this post I’ll discuss the key skills you need to develop to become an effective coach.

So What is Employee Coaching?

Employee coaching is the process of providing employees with the training they need on how to do their job, and feedback on their performance.  It involves:

  • Setting needed performance expectations.
  • Providing the necessary training.
  • Monitoring performance against expectation.
  • Providing feedback on results.
  • Providing support and encouragement.
  • Helping employees determine how to make needed adjustments so they do things right.
  • Celebrating success.

The  Importance of Coaching

Good employee coaching has some real benefits.  It:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Key Skills

Successful coaching involves using 7 key skills.  These are:

  • Communication Skills
    • Setting a tone for discussions that fosters open and honest communication.
    • Effective Listening
    • Asking effective questions that solicit needed information from the employee.
    • Clearly explaining your point of view in non-threatening terms.
  • Training
    • Determining employee’s needed level of training.
    • Demonstrating how to do important tasks/procedures.
    • Observing employee practice or use what they’ve learned and assessing whether they are doing it properly, and if not providing additional instruction on how to do it right.

  • Setting Performance Standards and Measures
    • Determining acceptable levels of performance for employee’s tasks and responsibilities.
    • Developing applicable performance measures.
  • Performance Analysis
    • Determining if employee is performing as needed, and if not, the extent of performance gaps.

    • Formulating potential solutions (additional training, behavior change, etc.)
  • Feedback
    • Providing employee with objective information on their performance.
    • Delivering feedback in a non-threatening way so employee can absorb the information and benefit from it rather than react defensively.

  • Joint Problem Solving and Action Planning
    • Engaging the employee in determining needed corrective actions on their part to fill performance gaps.

  • Follow-up
    • Following-up on agreed to action plans to ensure that employee is making needed corrections and following through on agreed upon commitments.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.

Coaching Skills for Managers and Supervisors – Part 2: The 4 Phases of Effective Coaching

One of the most important tasks for Managers and Supervisors is coaching their employees. Part 2 on how to learn the skills you need to be an effective coach.

Note: To See a Sample Kindle Version Click Here.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

As mentioned in Coaching Skills for Managers and Supervisors – Part 1, good employee coaching has some real benefits.  It:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

So What is Employee Coaching?

Employee coaching is the process of providing employees with the training they need on how to do their job, and feedback on their performance.  It involves:

  • Setting needed performance expectations.
  • Providing the necessary training.
  • Monitoring performance against expectation.
  • Providing feedback on results.
  • Providing support and encouragement.
  • Helping employees determine how to make needed adjustments so they do things right.
  • Celebrating success.

Basic Process

Employee coaching involves 4 key phases.  These are:

  • Phase 1: Establish Performance Expectations
    • Determine expected performance for major tasks and responsibilities.
    • Develop applicable performance measures.
  • Phase 2:  Provide the Needed Training
    • Determine needed knowledge and skills.
    • Assess current level of proficiency.
    • Design and conduct needed training.
    • Observe and assess use of learned skills; retrain as needed.
  • Phase 3: Analyze Performance
    • Identify performance gaps and type of gap.
    • Identify reasons for gaps.
    • Identify potential solutions.
  • Phase 4: Discuss Performance
    • Provide employee with feedback on their performance.
    • Determine employee’s awareness of performance or problems and the impact of it.
    • Engage in joint problem solving on potential needed corrections.
    • Develop a joint action plan.
    • Monitor implementation of action plan.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.

How to Design and Run Meetings That Don’t Waste Everybody’s Time

People spend a lot of time at work in meetings. And according to surveys, 70% of employees feel that the meetings they attend aren’t productive—in short a waste of time.

If you’re one of the majority that feels this way, this comes as no surprise. You know the feelings of frustration all too well. As well as the financial cost. If 4 people each earning $40,000 a year attend a 2 hour meeting that goes nowhere, that’s a cost of $152 of wasted time just for that meeting. Not to mention the incidental costs such as travel. Take those costs and multiply by the number of meetings you feel are a waste of time over a year and you are getting some real money. In this day and age when organizations are facing enormous budget constraints, and are looking hard at all their cost elements, improving meeting quality jumps out as a “no brainer”.

Yet there is often little analysis of why meetings fail, or what needs to happen so they succeed.

Why Meetings Fail

Here are some of the common reasons things go wrong that you can measure against your own experience.

  • Meeting leader is unprepared and tries to “wing it”
  • There’s no formal agenda
  • Everyone disagrees on the meeting’s subject
  • The expected desired results are not defined
  • People critical to meeting’s success:
    • Don’t Show Up
    • Weren’t Invited
    • Come late or leave early
  • Participants don’t understand their roles
  • Unfocussed discussion
  • Results are not accurately recorded.
  • Other reasons that you’ve experienced

 

The 7 Key Ingredients that Make Meetings Work

On the other hand, meetings that work usually contain the following elements.

  • Meeting is well designed:
    • Has a purpose statement with agreed upon meeting subject and desired results
    • Has an agenda that clearly specifies topics for discussion, timing, participant expectations, etc.
    • Provides participants with needed background information.
    • Determines needed pre-work by participants.
    • Uses effective group discussion processes such as brainstorming, problem solving, decision making, etc
    • Determines needed meeting logistics
  • Meeting starts and ends on time
  •  Meeting Leader is prepared
  • The critical people are in attendance
  • Participants understand their roles and participate appropriately
  • The meeting’s discussion focuses on the topics at hand
  • Pertinent discussion and results are captured and used going forward as needed.

Where to Go From Here

 Because holding better meetings is so important, KAW Consulting developed “Meetings That Work”, an electronic handbook that shows you step by step how to design and run effective meetings. Written in a clear, easy to use format you’ll learn:
  • What makes meetings succeed, and why many fail
  • The crucial roles that need to be filled in each meeting
  • The 8 Steps for designing Effective Meetings
  • Tips for Running an Effective Meeting
  • How to deal with potential problems you may encounter such as:
    • Stares and Silence
    • Negative Remarks
    • Separate Agendas
    • One person trying to dominate the discussion
  • How to use effective group discussion processes to:
    • Generate Ideas by Brainstorming
    • Solve Problems
    • Make Better Decisions
    • Plan Tasks
    • Set Goals

Available in both Kindle and PDF

To meet the demands of our global users, “Meetings That Work is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both.  International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to design a meeting.

For information on the Kindle version either click the applicable link below, or visit your applicable Amazon website and input “Meetings That Work” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

Amazon.au click here

PDF Version

For U.S. users, the PDF version allows you to store “Meetings That Work” on your computer.  It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages.  You can purchase single copies or share with additional users by purchasing additional licenses.  This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.  Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase online click here.

How to Use “Meetings That Work” to Avoid This Meeting Disaster

Learn how KAW Consulting’s “Meetings That Work” can help John and his colleagues avoid a common meeting disaster-too many completely unproductive meetings that waste everyone’s time.

Sitting in the conference room, feeling extremely frustrated, John tried not to visually roll his eyes in front of his co-workers.  What kept going through his mind was, “I have so much work I need to get done, and here I am in yet another wasted meeting.  In fact, I’m not really sure why we’re even having a meeting or what we’re supposed to accomplish.  All we got was a meeting notice with just some vague indication that we need to discuss the assignment that we’re all supposed to work on.  There’s no agenda or purpose statement.  In fact from the way people are talking, I’m not sure that anyone really knows what we’re supposed to accomplish in the next hour or so.  I sure don’t.  And this is the fourth meeting I’ve had like this, this week! How in the world am I supposed to get my work done if all I do is sit in useless meetings?”

John is not alone in his frustration.  People spend a lot of time at work in meetings. And according to surveys, 70% of employees feel that the meetings they attend aren’t productive—in short a waste of time.  Time that is vitally needed to be spent on getting the job done.

But it doesn’t have to be this way.  With recognition amongst themselves that the meetings that he (John) and his colleagues are attending aren’t very productive, and some analysis and skill building on how to design and run effective meetings, the results could be vastly different.

WHAT THEY SHOULD DO

To start, they could take a look at why their meetings are so unproductive.  Often, it’s due to one or more of these common causes:

  • Meeting leader is unprepared and tries to “wing it”
  • There’s no formal agenda
  • Everyone disagrees on the meeting’s subject
  • The expected desired results are not defined
  • People critical to meeting’s success:
    • Don’t Show Up
    • Weren’t Invited
    • Come late or leave early
  • Participants don’t understand their roles
  • Unfocussed discussion
  • Results are not accurately recorded.
  • Other reasons they’ve experienced.

Then they could take a look at what makes meetings work well. These include factors such as:

  • Meeting is well designed:
    • Has a purpose statement with agreed upon meeting subject and desired results
    • Has an agenda that clearly specifies topics for discussion, timing, participant expectations, etc.
    • Provides participants with needed background information.
    • Determines needed pre-work by participants.
    • Uses effective group discussion processes such as brainstorming, problem solving, decision making, etc
    • Determines needed meeting logistics
  • Meeting starts and ends on time
  • Meeting Leader is prepared
  • The critical people are in attendance
  • Participants understand their roles and participate appropriately
  • The meeting’s discussion focuses on the topics at hand
  • Pertinent discussion and results are captured and used going forward as needed.


Next Steps

Once they’ve had the chance to analyze why they’re meetings aren’t working and deciding that they need to learn how to hold more effective ones (and stop wasting everyone’s time!) they can start learning the basic skills needed to design and hold effective meetings.  This is where KAW Consulting’s  electronic handbook, “Meetings That Work” can really help.  Written in a clear, easy to use format it covers:

  • What makes meetings succeed, and why many fail
  • The crucial roles that need to be filled in each meeting
  • The 8 Steps for designing Effective Meetings
  • Tips for Running an Effective Meeting
  • How to deal with potential problems you may encounter such as:
    • Stares and Silence
    • Negative Remarks
    • Separate Agendas
    • One person trying to dominate the discussion
  • How to use effective group discussion processes to:
    • Generate Ideas by Brainstorming
    • Solve Problems
    • Make Better Decisions
    • Plan Tasks
    • Set Goals

It’s designed to be used both by individuals and also groups, so John and his colleagues can all learn the skills they need to stop holding those ineffective meetings and actually get something done.

Available in both Kindle and PDF

To meet the demands of our global users, “Meetings That Work is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both.  International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to design a meeting.

For information on the Kindle version either click the applicable link below, or visit your applicable Amazon website and input “Meetings That Work” in the search criteria.

Amazon U.S. click here.

Amazon.co.uk click here.

Amazon.de click here

Amazon.fr click here

Amazon.es click here

Amazon.it click here

Amazon.co.jp click here

Amazon.com.br click here

Amazon.ca click here

Amazon.in click here

Amazon.au click here

PDF Version

For U.S. users, the PDF version allows you to store “Meetings That Work” on your computer.  It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages.  You can purchase single copies or share with additional users by purchasing additional licenses.  This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.  Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase online click here.

Keys to Delegating Work so it Gets Done – Part 1

Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Being able to delegate successfully helps you tap into the potential of your staff. Learn why more managers don’t delegate and tips on how to overcome obstacles.

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Successful delegation is one of the most critical skill sets a Supervisor or Manager needs to develop. Being able to delegate successfully helps you tap into the potential of your staff.  It helps you accomplish much more than you could working alone, and allows you to devote your time and efforts to your most critical tasks, or things you do best.  Put simply, being able to delegate successfully is one of the keys to a successful career in Supervision or Management.

 Yet, many Managers and Supervisors resist delegating.  Common reasons include:

  • Fear of loss of control.
  • Don’t feel that their staff has the ability to do the work.
  • Tried to delegate before but it didn’t work
  • Staff resists the idea of taking on more work

Too often, these obstacles become virtual all or nothing propositions, and Supervisors and Managers  either hardly delegate at all, or delegate at a very minimal level.

The good news, however, is that there are ways to deal with these barriers,  and start delegating.  For example you can:

  • Delegate at a level you’re comfortable with.
  • Delegate a small portion of a task initially, and use that as a way of building your delegating skills.
  • Use specific strategies for overcoming staff reluctance.

So How Do I Get Started?

To become a more effective delegator  you’ll  need to master some basic skills.  You need to learn how to:

  • Identify what tasks to delegate.
  • Identify the right people to delegate to.
  • Identify the level of delegation that you’re comfortable with
  • Determine what the person doing the task needs to be able to deliver the results
  • Hold effective delegation meetings with the person you’re delegating the task to.
  • Conduct the needed follow-up to stay on top of the person’s progress.

So How Do I Learn These Skills?

To start learning how to delegate effectively,  see KAWConsulting’s  “Delegating for Results”electronic handbook that takes you step by step through the delegation process.

Available in both Kindle and PDF

To meet the demands of our global users, “Delegating For Results is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both.  International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to delegate a task.

KINDLE Version

For information on the Kindle version either click here, or visit your applicable Amazon website and input “Delegating For Results” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Delegating For Results” on your computer so you have it accessible each time you need to delegate a task.  It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages.  You can purchase single copies or share with additional users by purchasing additional licenses.  This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $15.95.

 Sharing with additional users is also easy–just purchase additional licenses at $14.95 per user.

To view a sample and instructions on how to purchase online click here

Note:  The PDF Version is available to U.S. purchasers only.

“The Manager’s Toolkit”: Examples of How to Use on a Day-to-Day Basis

Examples of how Managers and Supervisors can benefit on a day-to-day basis by using the handbooks in KAW Consulting’s ” Manager’s Toolkit”.

 

To meet the demands of both our U.S. and Global Users, titles in the “Manager’s Toolkit“ are now on Kindle.

Titles include: “Meetings That Work ,”Delegating for Results“, “Coaching Skills for Managers and Supervisors“,  “Time Management for Managers and Supervisors“, “Project Management for Managers and Supervisors“, and “The Leadership Framework”.

Both U.S. and International users can purchase them from Amazon.

DESIGNED FOR MOBILITY

Because they’re on Kindle, you can use the Kindle App to store these handbooks either on your Kindle or Kindle App on your iPad, iPhone, Android, Windows Phone or other appropriate tablet, PC or laptop and have them readily accessible whenever you need one. You can use them when you’re in the office, at home, on the road, or in meetings.

This allows you to have them accessible each time you need to design a meeting, delegate a task, coach an employee, determine what you need to do to provide effective leadership in a given situation, or decide how best to manage your time.

For information on these Kindle versions either click the applicable link below, or visit your applicable Amazon website and input “Meetings That Work”, “Delegating For Results”, “Coaching Skills for Managers and Supervisors”,  “Time Management for Managers and Supervisors”, “Project management for Managers and Supervisors”, or “The Leadership Framework” in the search criteria.

For “Meetings That Work” click here

For “Delegating For Results” click here

For “Coaching Skills for Managers and Supervisors” click here

For “Time Management for Managers and Supervisors” click here.

For “Project Management for Managers and Supervisors” click here.

For “The Leadership Framework” click here.

 

ABOUT THE “MANAGER’S TOOLKIT”

KAW Consulting’s  ” Manager’s Toolkit” is a collection of electronic handbooks that guide Supervisors and Managers step by step on how to develop and use the skills needed to deal effectively with 6 common challenges they face on a day-to-day basis. The titles in the toolkit correspond to these 6 challenges and include:

  • “Meetings That Work”
  • “Delegating For Results”
  • “Project Management for Managers and Supervisors”
  • “Coaching Skills for Managers and Supervisors”
  • “Time Management for Managers and Supervisors”
  • “The Leadership Framework” How to Provide Effective Day-to-Day Leadership.

Written in a clear, easy to understand format, these handbooks provide guidance on how to apply the basic skills needed to be successful in each of the critical areas.  They can serve as a basic guide when learning new skills, and as an important reference.

EXAMPLES OF HOW TO USE DAY-TO-DAY

To demonstrate why these handbooks can be such a useful tool, following are some examples of how a Manager or Supervisor can use them on a day-to-day basis.

Case 1: Improving Meeting Effectiveness

Tom Edwards, one of your Managers, wants to improve the meetings he holds.  As a Manager, he holds a lot of meetings—whether they’re with other group Managers, special project teams, or his staff.  Because time is precious, he wants these meetings to be as effective as possible.  To make sure he’s planned each meeting effectively, he pulls up “Meetings That Work” and follows the 8 steps for designing an effective meeting.  This helps ensure that he’s identified the meeting’s desired results, formulated an appropriate meeting purpose and agenda, invited the right participants, identified what people need to bring to the meeting or have done in advance, identified the right discussion process to use during the meeting (problem solving, brainstorming, decision making, etc.), and identified what might go wrong and he needs to avoid.

Tom uses this process for all the meetings he runs.  He can run through it quickly for smaller meetings, and use it as a detailed planning guide for longer ones.  By referring to “Meetings That Work” he’s found that his meetings are much more productive.

Case 2: Delegating Work

Sue Smith is one of your Supervisors.  Like many Supervisors, Sue has a very heavy workload.  Consequently, she needs to be able to delegate appropriate tasks to members of her staff.  As with many challenges faced by Supervisors, saying that you need to delegate more is far easier than actually doing it.  Fortunately for Sue, she has “Delegating for Results” .   This allows her to quickly refer to guidance on how to identify:

  • Tasks that are good candidates to delegate.
  • Who she can delegate the task to.
  • The appropriate level of delegation that she’s comfortable with.
  • What the person needs to be able to do the task successfully.
  • Plan and hold an effective delegation meeting with the person she’s delegating to.
  • Plan the right level of follow-up to make sure the task is being done the way she expects.

Because she’s found the process so effective, Sue refers to it every time she delegates a task to make sure she’s included the steps needed to delegate effectively.  Having “Delegating for Results” readily accessible makes it easy to do so.

Case 3: Coaching an Employee

Ed Jones, one of your Managers, needs to coach one of his employees.  He knows the importance of coaching, and the challenges.  To make sure he does it effectively, he pulls up “Coaching Skills for Managers and Supervisors”.  There he gets easy to understand guidance on how to:

  • Establish the groundwork so he can have an effective coaching relationship with the employee he’s coaching.
  • Analyze the employee’s current level of performance against expected levels, and identify areas needing improvement.
  • Identify and develop concrete examples of what he expects in terms of performance.
  • Identify any training the employee needs.
  • Plan and hold an effective coaching discussion to provide the employee with feedback on how they’re doing, and develop plans for making needed improvements.

Because it’s so handy, Ed can refer to “Coaching Skills for Managers and Supervisors” each time he needs to coach an employee, and get the guidance he needs to be effective.

Case 4: Managing a Project

Ellen Thompson, one of your Supervisors, is being asked to take the lead on several special projects.  She needs to be able to effectively use basic project management skills, but doesn’t need to become an expert in detailed project management or project software.  The key is to make sure that the team she’s leading follows the basics.  Fortunately, Ellen has “Project Management for Managers and Supervisors” easily accessible.  She pulls it up and refers to its guidance on how to:

  • Define the project’s scope, objectives, deliverables, critical success factors, resource needs, and collaboration requirements.
  • Break the work down into its major work blocks and tasks.
  • Develop an easy to use project schedule.
  • Monitor the project’s status, and what to do if she finds she’s off course.

Ellen finds that she refers to the handbook often, both to help her plan her next steps, as well as to make sure her plans include all the basic ingredients for a successful project.

Case 5: Managing Their Own Time

John Watkins, one of you Managers, wants to better manage his time.  Like most Managers, John finds that he is constantly stretched thin, often feeling like his time manages him more than he manages it.  Because time is scarce, he wants to learn the basics of time management and start putting them to practice as soon as he can.  To help him start managing his time better, John pulls up “Time Management for Managers and Supervisors.”  There he finds easy to understand guidance on the basics of time management from a Supervisor’s and Manager’s perspective, including advice on how to:

  • Analyze his job and identify what he should focus his time on to achieve what’s expected and his own personal goals.
  • Develop an ideal picture of how to allocate his time between his various activities.
  • Analyze how he’s currently spending his time and identify the gaps from his ideal picture.
  • Develop weekly and daily schedules so he can focus his time on the activities needed to achieve his goals.
  • Deal with time management challenges such as unexpected interruptions, non critical phone calls, high volumes of e-mail, and unproductive meetings.

After going through the steps, John found that he could gain at least 3 to 4 hours per week to devote to activities that he really wanted to spend time on.

Case 6: Providing Effective Leadership

Each of the people above have one thing in common.  They need to lead effectively. And this is no easy task.  While they have all read Leadership books or been to Leadership classes, they find it very difficult to translate the theory they’ve been exposed to, to what actions they need to take to lead effectively.  What they really need is a tool that helps them determine what to do given the situation they face.  And that’s where the “Leadership Framework” helps.

To lead effectively, it’s important that each understands what make leadership efforts succeed and why they fail.  That way they can focus their attention on doing the things necessary to make them succeed, and keep from overlooking some of the common reasons for failure.

Leadership efforts that succeed usually contain 8 key elements.  These are:

  • Being proactive and willing to act.
  • Setting and communicating a clear vision and direction.
  • Establishing and maintaining credibility with the people you’re trying to lead.
  • Getting commitment.
  • Setting the example.
  • Empowering others to do what needs to be done.
  • Confronting and overcoming barriers and obstacles.
  • Managing accomplishment of day-to-day efforts.

The “Leadership Framework” is a tool designed to provide guidance on what to do to be effective in each of these 8 key areas.  It provides sample actions, key questions, and measurement benchmarks (such as “can explain how we are going to meet our goal, etc.) for each area.  Consequently, whenever faced with a situation that requires them to lead effectively, (from helping their Groups deal with major changes, to leading special projects, or just making sure they provide effective day-to day leadership of ongoing operations) each of the Managers and Supervisors above pulls up “The Leadership Framework” and uses it as a guide on what they need to do.

Why These Handbooks Work

As you can see from these examples, the handbooks in the “Manager’s Toolkit” are designed so Supervisors and Managers can refer to them over and over again, and get the amount of guidance they need to be effective.  They provide the amount of guidance that most of us need to make sure we’ve covered all the bases when we confront these challenges, but don’t overwhelm us with excessive detail.

While each handbook is designed to stand alone, they can also work together.  Ellen, who’s running a project, wants to learn the basics of project management, but also needs to be able to design effective meetings.  John who is working on time management, finds he can gain more time if he can delegate more to his staff.  Sue, who is actively delegating, needs to be able to coach her employees on the tasks she’s delegated. All need to lead effectively.

To put these books to work for you, simply click on the links provided at the top of this post, or visit Amazon and input the desired title in the provided search box.

 

Coaching Skills for Managers and Supervisors – Part 1: Successful vs. Failed Coaching Efforts

One of the most important tasks for Managers and Supervisors is coaching their employees. Learn the skills you need to be an effective coach.

Note: Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

One of the most important tasks for Managers and Supervisors is coaching their employees.

Good Coaching:

  • Helps employees understand what they should be doing and how.

  • Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.

  • Helps employees develop and enhance new skills needed for future positions.

Yet as important as it is, for many Managers and Supervisors, it’s also one of the most dreaded.  Managers and Supervisors often worry that their employees will react negatively to a coaching discussion.  Without the proper ground work employees may feel caught off guard, and indeed react negatively to what they consider as unwarranted criticism.

Despite these reservations, the ability to effectively coach employees and help them attain the desired level of performance and/or development is often the difference between a successful or unsuccessful Manager or Supervisor.  Consequently, as a Supervisor or Manager, the ability to successfully coach your employees is one of the most important skill sets you need to develop.

Successful Coaching Efforts

Successful coaching involves a number of key ingredients.  Some of the most important are:

  • The Manager/Supervisor has credibility in the employee’s eyes that the Manager/Supervisor knows what they’re talking about.

  • The employee trusts the coach’s opinion.

  • The Manager/Supervisor sets an environment conducive to effective communication.

  • The Manager/Supervisor makes sure that the employee receives the needed training on how to perform as expected.

  • Performance expectations and measurement criteria are clear.

  • Feedback on the employee’s performance is accurate.

  • The Manager/Supervisor provides feedback on things done well as well as areas needing improvement.

  • The Manager/Supervisor actively involves the employee’s ideas on how to make needed improvements.

Coaching Efforts That Fail

When coaching fails, it’s also often for some key reasons.  Some of the common ones are:

  • The employee doesn’t trust the Manager/Supervisor.

  • The Manager/Supervisor hasn’t established credibility in the employee’s eyes that they know what they are talking about.

  • The Manager/Supervisor sets a threatening atmosphere for the discussion.

  • The Manager/Supervisor hasn’t trained the employee how to perform as expected.

  • The employee doesn’t feel they’ve been told the applicable performance expectations and how they’re going to be measured.

  • The employee doesn’t feel the Manager/Supervisor’s feedback is accurate and objective.

  • The Supervisor/Manager can’t provide specific examples of what the employee needs to improve.

  • The Manager/Supervisor only concentrates on what the employee needs to improve and doesn’t praise things done well.

So How Do I Learn These Skills?

To help you learn how to coach effectively, KAW Consulting developed  “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.

Written in clear, easy to understand language, you’ll learn how to:

  • Establish the groundwork to have an effective coaching relationship with your employees.

  • Determine expected performance levels for your employees’ major tasks and responsibilities.

  • Provide your employees with the needed training.

  • Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.

Available in both Kindle and PDF

To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions.  U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version.  Both versions allow you to have it accessible each time you need to coach an employee.

KINDLE Version

Click Here to see a Sample  Kindle Version.  U.S. users can order directly.  Global users should  either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.

PDF Version

For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

You can buy single copies for the low price of $21.95.

Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.

To view a sample and instructions on how to purchase the PDF version online click here.

Note: PDF Version available to only U.S. customers at this time.