Note: Click Here to see a Sample Kindle Version. U.S. users can order directly. Global users should either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.
My previous 2 posts on Coaching Skills for Managers and Supervisors, Part 1 and Part 2, covered the difference between successful and unsuccessful coaching efforts, and the basic process needed to coach employees effectively. In this post I’ll discuss the key skills you need to develop to become an effective coach.
So What is Employee Coaching?
Employee coaching is the process of providing employees with the training they need on how to do their job, and feedback on their performance. It involves:
- Setting needed performance expectations.
- Providing the necessary training.
- Monitoring performance against expectation.
- Providing feedback on results.
- Providing support and encouragement.
- Helping employees determine how to make needed adjustments so they do things right.
- Celebrating success.
The Importance of Coaching
Good employee coaching has some real benefits. It:
Helps employees understand what they should be doing and how.
Provides employees with important information on whether they are performing up to expectation and if not, how far off the mark they are.
Helps employees develop and enhance new skills needed for future positions.
Successful coaching involves using 7 key skills. These are:
- Communication Skills
- Setting a tone for discussions that fosters open and honest communication.
- Effective Listening
- Asking effective questions that solicit needed information from the employee.
- Clearly explaining your point of view in non-threatening terms.
- Determining employee’s needed level of training.
- Demonstrating how to do important tasks/procedures.
Observing employee practice or use what they’ve learned and assessing whether they are doing it properly, and if not providing additional instruction on how to do it right.
- Setting Performance Standards and Measures
- Determining acceptable levels of performance for employee’s tasks and responsibilities.
- Developing applicable performance measures.
- Performance Analysis
Determining if employee is performing as needed, and if not, the extent of performance gaps.
- Formulating potential solutions (additional training, behavior change, etc.)
- Providing employee with objective information on their performance.
Delivering feedback in a non-threatening way so employee can absorb the information and benefit from it rather than react defensively.
- Joint Problem Solving and Action Planning
Engaging the employee in determining needed corrective actions on their part to fill performance gaps.
Following-up on agreed to action plans to ensure that employee is making needed corrections and following through on agreed upon commitments.
So How Do I Learn These Skills?
To help you learn how to coach effectively, KAW Consulting developed “Coaching Skills for Managers and Supervisors” an electronic handbook that walks you step by step through the process of how to coach your employees effectively.
Written in clear, easy to understand language, you’ll learn how to:
Establish the groundwork to have an effective coaching relationship with your employees.
Determine expected performance levels for your employees’ major tasks and responsibilities.
Provide your employees with the needed training.
Analyze your employees’ current level of performance against expected levels, and identify areas needing improvement.
Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.
We’ve even included sample forms you can use to identify how you want to define expected levels of performance, develop training plans, analyze how well your employees are performing, and plan an effective coaching discussion.
Available in both Kindle and PDF
To meet the demands of our global users, “Coaching Skills for Managers and Supervisors” is now available in both Kindle and PDF versions. U.S. purchasers can purchase both. International users eligible to purchase from Amazon can purchase the Kindle Version. Both versions allow you to have it accessible each time you need to coach an employee.
Click Here to see a Sample Kindle Version. U.S. users can order directly. Global users should either click here, or visit your applicable Amazon website and input “Coaching Skills for Managers and Supervisors” in the search criteria.
For U.S. users, the PDF version allows you to store “Coaching Skills for Managers and Supervisors” on your computer so you have it accessible each time you need to coach an employee. It includes hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.
You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.
You can buy single copies for the low price of $21.95.
Sharing with additional users is also easy–just purchase additional licenses at $19.95 per user.
To view a sample and instructions on how to purchase the PDF version online click here.
Note: PDF Version available to only U.S. customers at this time.