6 Timeless Vital Skills Every Manager Needs to Master

April 29, 2010

Due to their organizations needing to adapt to a rapidly changing business environment, today’s Managers and Supervisors face what at times can seem to be a host of overwhelming challenges, such as managing larger staffs and facing increased demands on their time from both above and below. To survive and thrive in this type of climate, it’s vital that Managers and Supervisors master 6 vital day to day skills that have proven timeless in their importance. These are:

  • Designing and Running Better Meetings
  • Holding Effective Team Discussions
  • Delegating Work Successfully
  • Managing Projects
  • Time Management
  • Coaching Employees

Following is a list of the major skills needed to be successful in each area.

Designing and Running Better Meetings

Meetings are a vital part of a Managers or Supervisors day.  Yet, many seem to fail.  In fact, a major survey revealed that 70% of employees feel the meetings they attend are a waste of time.  Consequently it’s important that as a Manager or Supervisor understand:

  • What makes meetings succeed, and why many fail
  • The crucial roles that need to be filled in each meeting
  • How to use 8 basic steps to design an Effective Meetings
  • How to use some basic tips for Running an Effective Meeting
  • How to deal with common problems that can derail a meeting such as:

-    Stares and Silence

-    Negative Remarks

-    Separate Agendas

-    One person trying to dominate the discussion

Holding Effective Team Discussions

Look at the types of discussions that Managers and Supervisors hold with their teams and you’ll find they often fall into 5 areas.  Consequently, Managers and Supervisors need to be able to effectively hold discussions with their teams to:

  • Brainstorm ideas
  • Solve Problems
  • Make Decisions
  • Plan Tasks
  • Set Goals

Delegating Work Successfully

Not only do Managers and Supervisors have to manage larger staffs, they’re also expected to make sure that their staffs are more and more productive.  This means of course that the Managers and Supervisors are skilled at the art of delegating work.  Skills in this area include:

  • Identifying what tasks to delegate
  • Identifying the right people to delegate to
  • Identifying the level of delegation that the Manager is comfortable with
  • Determining what the person doing the task needs, so they can deliver the results the Manager/Supervisor expects.

  • Conducting the needed follow-up to stay on top of the person’s progress.

Managing Projects

More and more Managers and Supervisors are asked to take a lead role in managing special projects.  This can mean having to develop and use a whole new skill set which includes:

  • Defining the project’s scope, objectives, deliverables, critical success factors, resource needs, and collaboration requirements.

  • Breaking the work down into its major work blocks and tasks.

  • Developing an easy to use project schedule</p?

  • Monitoring the project’s status and what to do if it’s off course.

Coaching Employees

One of the implications of managing larger staffs is that individual staff members are going to need to be increasingly self managed.  Consequently, it’s vital that Managers and Supervisors know how to provide each staff member with effective coaching to help them be as productive as possible.  To coach effectively, a Manager/Supervisor needs to be able to:

  • Establish the groundwork to have an effective coaching relationship with their employees.

  • Determine expected performance levels for their employees’ major tasks and responsibilities.

  • Provide their employees with the needed training.

  • Analyze their employees’ current level of performance against expected levels, and identify areas needing improvement.

  • Hold an effective coaching discussion to provide employees with feedback on how they are doing, and develop plans for making needed improvements.

Time Management

Of course to be able to apply any of these skills and meet the heavy demands being placed on them, Managers and Supervisors need to become good managers of their time.  To do so, they need to become adept at:

  • Analyzing their job and identifying what to focus on to achieve both what’s expected and their own personal goals.

  • Developing an ideal picture of how to allocate their time between their various activities.

  • Analyzing how they’re currently spending their time and identifying the gaps from their ideal picture.

  • Developing weekly and daily schedules so they focus their time on the activities needed to achieve their goals.

  • Dealing with time management challenges such as unexpected interruptions, non critical phone calls, high volumes of e-mail, and unproductive meetings.

While desperately needed, too often attempts to provide Managers and Supervisors with training and/or resources in these important areas fail.  Some of the common reasons are:

  • Available training is too expensive, so none is offered.

  • Available books and resources on the subjects provide too much information, and no real “how to” application tools.

  • Materials are too hard to get to when you need them.

To correct this, KAW Consulting developed the “Manager’s Toolkit“,  a set of electronic handbooks  that guide Managers and Supervisors step by step through each of the processes used in the 6 basic skill areas.

Unlike most books on the 6 key skill areas, that are too complicated and hard to understand, the “Manager’s Toolkit” handbooks are exactly the opposite. They’re written in easy to understand language that walks the Manager or Supervisor step by step through the processes needed to apply each of the 6 key skills.   Many even include sample forms and checklists.

Like any great handbook, the handbooks in the “Manager’s Toolkit” are something meant to be used over and over again. And because their electronic,  Managers and Supervisors can always have them readily accessible.  Just call up a handbook and it’s ready to use.

Now Available in Both Kindle and PDF formats.

To meet the demands of our both our U.S. and global users, titles in the “Manager’s Toolkit“ are on now Kindle. “Meetings That Work ,”Delegating for Results“, “Coaching Skills for Managers and Supervisors“,“Project Management for Managers and Supervisors” and “Time Management for Managers and Supervisors” are now available.  Both U.S. and International users can purchase them from Amazon.

For information on these Kindle versions either click the applicable link below, or visit your applicable Amazon website and input “Meetings That Work”, “Delegating For Results”, “Coaching Skills for Managers and Supervisors”,”Project Management for Managers and Supervisors” or “Time Management for Managers and Supervisors” in the search criteria.

For “Meetings That Work” click here

For “Delegating For Results” click here

For “Coaching Skills for Managers and Supervisors” click here

For “Project Management for Managers and Supervisors”click here.

For “Time Management for Managers and Supervisors”click here.

PDF Versioons

U.S. users, can enjoy the added benefits of the the PDF versions.   You can store these handbooks on your computer so you have them accessible each time you need one. They include hyperlinks so you can jump right to the page or section you need without having to spend time scrolling through unneeded pages. If you want hard copy you can print what you need.

You can purchase single copies or share with additional users by purchasing additional licenses. This makes it easy for organizations to increase the productivity of their staffs.

 We’ve also made these handbooks very easy to afford and purchase. The most expensive single copy is $21.95.   You can purchase directly online and start using right away.

Sharing with additional users across your organization is also easy–just purchase additional licenses (also available online) and send the handbooks out by e-mail.

To view samples of each handbook, and to learn how to purchase copies, click here.

Note: PDF versions available to U.S. purchasers only at this time.  International users can purchase available Kindle Versions.

 

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